SERVICE & SUPPORT
If you have any problems with a product you have purchased from CCTVSTAR, Inc.,
we urge you to contact our technical support staff before deciding to return the
product. If no solution is reached, a RMA # will be issued.
Return Merchandise Authorization (RMA) policy as follows:
RMA # is only good for 10 days from the date of issue.
No merchandise may be returned without prior written authorized RMA #.
All returned merchandise must be accompanied by a copy of the invoice, and the
RMA# written on the mailing label.
SSI reserves the right not to replace product until the replacement is returned
from Vendor.
All returns must be shipped prepaid (No COD Accepted.)
"No Fault Found" RMA items can be returned for credit with a 25% restocking fee
or shipped back at purchaser's expense.
RMA items will be repaired or replaced at SSI's discretion.
BE SURE TO CLEARLY MARK THE RMA NUMBER ON THE OUTSIDE OF THE BOX AND ENCLOSE THE
PROOF OF PURCHASE, OTHERWISE, YOUR RETURN WILL BE REFUSED. FREIGHT COLLECT OR
COD RETURNS WILL ALSO BE REFUSED.
RESTOCKING CHARGE
If CCTVSTAR, Inc. accepts returned merchandise, there will be a twenty five
percent(25%) restocking charge unless CCTVSTAR, Inc. has made other
arrangements. Any merchandise returned or exchanged must be approved by CCTVSTAR,
Inc. ABSOLUTELY NO REFUNDS.
LIMITATION OF LIABILITY
CCTVSTAR, Inc. will not be responsible for consequential damage to the system or
its components caused by either internal or external equipment, shorted
connections or components not installed or obtained from CCTVSTAR, Inc. shall
not be liable for damage to painted surfaces due to physical abuse, excessive
use, liquids, chemicals spilled upon or inside the components including
oxidation or corrosion to components caused by exposure to salt air.
The limited warranty also does not cover any losses or damages that may occur as
result of:
Shipping or improper installation or maintenance.
Misuse, neglect or improper environment.
Any repair, modification, adjustment, or installation of options/parts by anyone
other than a CCTVSTAR authorized service center, excessive / inadequate
electrical power surges or other irregularities.
DIGITAL VIDEO RECORDER(DVR) POLICY
CCTVSTAR, Inc. is solely responsible for the maintenance and technical support
of the DVR itself. Due to liability and legal issues, CCTVSTAR, Inc. is unable
to assist in the areas of networking, firewall and/or anything outside the
performance of the actual DVR purchased from CCTVSTAR, Inc. In the event that a
DVR is being returned for repair, all Hard Drives run the risk of having their
data deleted or re-formatted. All data will be lost. It is advised that all DVR
data be supported by a secondary source of back up before sent in for repair.
MANUFACTURER'S WARRANTIES
CCTVSTAR, Inc. will assist dealers in the repair or return of products covered
under the warranty upon request. CCTVSTAR, Inc. in no way claims responsibility
for these products or their warranties.
WARRANTY
CCTVSTAR, Inc. will provide period of two(2) years limited warranty on our DVR
systems. CCTVSTAR, Inc. will provide period of two(2) years manufacturer
warranty on all cameras, mounts, housings, monitors and microphones. CCTVSTAR,
Inc. provides a three year limited warranty on our installation which includes
all wires, cables, metal pipes, connectors and posts. Our limited warranty is
provided only for the purchase client and is not for the benefit of any other
person(s) or entity to the maximum extent permitted by law.
Thank you for your cooperation and understanding of our Terms and Conditions of
Sale.
